Because We Care

Welcome to True North Forge, a small Scottish workshop creating handmade wedding rings and memorial jewellery using carefully selected materials including Titanium, Black Zirconium, Damascus Steel, Stainless Steel and Silver.

Every piece is handmade to order with a focus on craftsmanship, durability and personal service. These policies are designed to be fair, transparent and easy to understand so you can order with confidence.

Agreement to Policies

By placing an order through our website, you confirm that you have read, understood and agreed to these Store Policies.

Order Cancellations

As every piece is handmade to order, production often begins shortly after your order is placed.

If you need to cancel an order, please contact us as soon as possible at hello@truenorthforge.co.uk.

Once production has begun, cancellations may not be possible due to the bespoke nature of our jewellery.

Ring Sizing

We offer a complimentary metal ring sizer with wedding ring orders within the UK and can hold production until your final size is confirmed.

Take a look at this blog post for help with sizing.

Ring sizing can naturally vary depending on:

temperature

time of day

ring width

personal fit preference

Alternative sizing options include:

• professional sizing by a jeweller (internal diameter preferred)
• sending us an existing well-fitting ring for measurement
• calliper readings from fixed metal gauges

We cannot accept measurements from flexible plastic sizers or adjustable multi-ring sizers due to accuracy concerns.

Alternative Metal Ring Resizing

All of our rings cannot be resized once completed due to the way they are made.

If your ring does not fit after following our sizing guidance, we offer a remake service at 50% of the original cost if arranged within 14 days of receiving the ring.

Refunds are only offered if an item is found to be faulty.

Memorial Jewellery

Due to the highly personal nature of memorial jewellery, we cannot accept returns for completed memorial pieces.

Please carefully check:

ring size

engraving details

visible or hidden ashes selections

personalisation choices

Minor colour variation can naturally occur due to the handmade nature of memorial jewellery and the materials used, but we always aim for a beautiful and durable final result.

Any unused ashes supplied will be respectfully returned alongside your completed jewellery wherever possible.

Bespoke Handmade Items

Every True North Forge piece is handmade individually to your specifications rather than mass-produced.

Please carefully review:

• sizing
• engraving
• finishes
• profiles
• inlays
• memorial selections

before confirming your order.

Once production has begun, changes may no longer be possible.

Repolishing Service

We offer a professional repolishing service for True North Forge rings to help refresh the original finish and reduce signs of everyday wear.

Cost: £40

Includes:

• professional refinishing
• inspection of the ring
• UK return shipping

Customers are responsible for shipping the ring to us.

This service is available exclusively for rings originally made by True North Forge.

Returns Policy

All pieces are carefully inspected before dispatch.

We cannot accept returns where:

• incorrect sizing was selected
• the ring has been damaged after delivery
• the item has been altered or worn excessively
• the item was custom-made to your specifications

Refunds or replacements are only offered where an item is found to be faulty. Due to the natural nature of materials such as meteorite, fossil, wood, opal and stone, every ring will vary slightly in colour, pattern and texture. These variations are a natural part of handmade jewellery and help make every piece unique. As every ring is handmade to order, slight variations between pieces may occur and are considered part of the character of genuine handmade jewellery.

Under EU Consumer Rights legislation, personalised and custom-made items are exempt from the standard 14-day cancellation and return period. As all True North Forge rings and memorial jewellery are handmade to order to customer specifications, these items are generally non-returnable unless found to be faulty.

Shipping Information

UK Shipping

We offer free UK tracked delivery on all orders.

Shipping upgrades including Royal Mail Tracked 24 and Special Delivery are available at checkout.

International Shipping

We currently ship wedding rings internationally to selected countries using tracked delivery services. International delivery estimates do not include customs processing times, which can vary depending on destination country and local import procedures.

Memorial jewellery is currently available within the UK only due to varying international regulations surrounding ashes and memorial materials.

International customers are responsible for any customs charges, import duties or local taxes applied by their country.

Production & Delivery Times

Standard Handmade Rings

Most handmade rings are completed in approximately 14–16 days before dispatch.

If awaiting ring size confirmation, this may extend production slightly.

More complex designs including memorial jewellery, heirloom rings and Superconductor rings may occasionally require additional time.

Delivery Estimates

United Kingdom

Typically 1–2 business days after dispatch depending on the selected shipping service.

International

Typically 10–14 business days after dispatch depending on destination country and customs processing.

Need Help?

If you have any questions before ordering, we are always happy to help. We will always contact you if we believe there may be an issue or concern before proceeding with your ring.

Email: hello@truenorthforge.co.uk

Thank you for supporting our small Scottish workshop.

– Katie & G