Frequently Asked Questions
Welcome to True North Forge, a small Scottish workshop specialising in handmade wedding rings and memorial jewellery. Every piece is handmade to order by Graeme using carefully selected materials including Titanium, Black Zirconium, Damascus Steel, Stainless Steel and Silver.
We offer free UK tracked delivery, complimentary ring sizers and free engraving on most designs.
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Are your rings handmade?
HANDMADE GUIDEYes. Every ring is individually handmade to order in our workshop in Scotland. We do not mass produce or dropship our jewellery
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What materials do you work with?
ALL RINGSWe specialise in Titanium, Black Zirconium, Damascus Steel, Stainless Steel and a growing range of natural inlay materials including meteorite, dinosaur fossil and whisky barrel wood.
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How do I find my ring size?
SIZING GUIDEWe offer a free UK ring sizer with wedding ring orders and can hold production until your size is confirmed. You can also visit a local jeweller for professional sizing if preferred.
For wider rings, we recommend stacking gauges to better reflect the final fit.
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Do you offer an express service?
Yes. We offer an Express Production Upgrade for £50 on eligible items. This service prioritises your order within our workshop schedule and aims to complete your jewellery within approximately 7 days, UK only and available at checkout
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Where can I read your customer reviews?
REVIEWSYou can read hundreds of customer reviews on our Customer Reviews page that bring together genuine experiences from customers who have ordered from True North Forge.
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Can the rings be resized?
CONTACT USNo. Rings cannot usually be resized, which is why we strongly recommend confirming your size before production begins using our free ring sizer service. We can remake the ring at a 50% discount. Please contact us to arrange this.
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What ring profiles and finishes do you offer?
RING GUIDEWe offer a range of profiles and finishes including court, flat and bevel profiles alongside polished, satin and blasted finishes.
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How long do handmade rings take?
Most rings are handmade to order and dispatched in approximately 16-18 days. More complex bespoke designs may occasionally take slightly longer.
We also offer a 7-day express option on selected designs, UK only.
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Do you ship internationally?
Yes. We ship wedding rings internationally using tracked delivery services. International customers are responsible for any customs charges, import duties or local taxes applied by their country. We do not ship memorial jewellery international due to local laws.
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Why are prices different in some countries?
Prices may vary between countries due to local taxes, duties, import requirements, currency conversion and market-specific costs. Any pricing shown on our website is the final product price for your region before shipping is added at checkout.
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Do you send free ring sizers internationally?
Our complimentary ring sizers are currently available for UK customers only. International customers should obtain their size from a local jeweller or purchase a ring gauge before ordering. This helps avoid additional international postage costs and delays.
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Can I track my order?
Yes. All UK and international orders are sent using tracked delivery services. Tracking details are emailed once your order has been dispatched.
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Can you make bespoke or custom rings?
CONTACT USYes. We regularly create bespoke and custom variations depending on the design and suitability for our workshop process.
If you have an idea or inspiration image, feel free to contact us to discuss what may be possible.
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How does the ashes kit work?
Our complimentary ashes kit includes a measuring spoon, secure ashes bag and prepaid tracked return envelope for UK customers.
Once your ashes arrive safely with us, most memorial orders are completed within approximately 14–16 days.
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Can you recreate a ring from an AI image?
AI GUIDENo. Our bespoke rings are designed around techniques and materials that can realistically be handcrafted, rather than attempting to copy a concept that may never have been physically possible
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Is the meteorite genuine?
METEORITE GUIDEYes. Every meteorite ring we create contains genuine meteorite fragments. As a natural material, each fragment has its own unique appearance, making every ring one of a kind.
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Can I use ashes, hair or fur in memorial jewellery?
Yes. We can incorporate cremation ashes, hair or pet fur into selected memorial jewellery designs. If ordering ashes jewellery within the UK, we can also provide a complimentary ashes collection kit.
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Which base and opal colours look best?
BASE AND OPAL GUIDEA base colour sits beneath the opal within the inlay channel and influences the final appearance of the opal. The same opal can look quite different depending on the base colour chosen.
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Can I use my own gold or family jewellery in a ring?
HEIRLOOM RINGYes. We offer selected designs where plain precious metal wedding bands can be incorporated into a handmade ring.
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Do you offer repolishing?
RE-POLISHING SERVICEYes. We offer a professional repolishing service for True North Forge rings to help restore the original finish and reduce signs of everyday wear.
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How should I care for my ring?
CARE GUIDEWe recommend avoiding harsh chemicals and cleaning your ring gently using warm water, mild soap and a soft cloth.
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Do you accept returns?
STORE POLICIESAs most rings are handmade to order and personalised, returns for incorrect sizing or change of mind may not always be possible. If you are unsure about sizing or specifications, please contact us before ordering.
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Where can I see more rings you've made?
FROM THE WORKSHOPOur product pages show our main designs, but we make far more combinations than we could ever list individually. You can visit From the Workshop to see recently finished rings, customer combinations, unusual materials, new ideas and pieces in progress.