FAQ

Frequently Asked Questions

Welcome to True North Forge – creators of unique, handcrafted rings and memorial jewellery, made with care in Scotland.

Every piece we make is custom-crafted using quality metals like Titanium, Black Zirconium, Damascus Steel, Stainless Steel, and Silver, and we specialise in incorporating cremation ashes, hair, or fur into bespoke memorial pieces.

We offer free UK delivery, free engraving (where available), and complimentary ring sizers with every order.

Getting the Right Size

We know sizing a ring online can feel tricky — that’s why we offer a free ring sizer, sent within 3 business days of your order. Not sure yet? No problem — we can hold your order until you're confident with the fit.

Tip: You can also get measured at your local jeweller or check our Ring Size Guide for advice.

Quality & Durability

We craft every ring to last a lifetime. Our metals — including titanium, zirconium, Damascus steel, and stainless steel — are:

Hypoallergenic

Rust- and tarnish-resistant

Safe for daily wear, including for hands-on work

They’re also removable in emergencies, giving you peace of mind.

Handmade, Not Mass-Produced

Yes – everything we sell is handmade from scratch, shaped and finished in our Scottish workshop. We never dropship or outsource mass production.

Personalised Engraving

Add a meaningful touch with free engraving on most rings and pendants. You can include:

Names or initials

Dates or Roman numerals

Short messages or symbols

Even handwriting from a loved one

Our standard font is Gabriola, but we’re happy to use another on request.

Memorial Jewellery & Sending Ashes

We specialise in creating deeply meaningful memorial jewellery. When you order, we’ll send a free ashes kit within 3 business days. It includes:

A small measuring spoon

A secure ashes bag

A prepaid tracked return envelope (UK only)

We use Royal Mail Tracked 24 for safe, reliable delivery both ways.

Once we receive the ashes, your piece is usually ready within 14–16 days.

Can I Use Hair or Fur Instead of Ashes?

Yes – we can work with hair or pet fur. Please note: in some designs, hair may not be visible.. Feel free to contact us about the best options.

How Should I Care for My Jewellery?

To keep your jewellery looking its best:

Avoid harsh chemicals and prolonged water exposure

Remove before swimming, showering, or heavy work

Clean gently with a soft cloth

Store in a dry, padded box (the box it came in is ideal), when not worn

See our Jewellery Care Guide for more tips.

Shipping & Delivery

UK Orders: Free via Royal Mail Tracked – you’ll receive a tracking number when your order is dispatched

International: Shipping calculated at checkout, capped at £25

Can I Track My Order?

Yes! All UK and most international orders come with tracking. We’ll email your tracking number as soon as your jewellery is on its way. Everything we send within the UK is by Royal Mail, tracked and insured.

Do You Accept Returns?

As each piece is custom-made, we’re unable to accept returns for incorrect sizes. That’s why we offer a free ring sizer with every order. Please measure carefully or message us for guidance before purchasing.

For full details, see our Store Policies.

Can I Request a Custom Design?

Yes – we love working on meaningful custom projects. Whether it’s an inlay idea, symbolic engraving, or a unique take on an existing ring, reach out and we’ll do our best to help.

Find Your Perfect Piece

At True North Forge, every ring tells a story.
We offer:

✔ Free UK shipping
✔ Free engraving
✔ Free ring sizers
✔ Memorial options for ashes, hair, or fur
✔ Handmade rings crafted in Scotland

If you have a question not listed here, just message us – we’re always happy to help.