Shipping policy
Shipping Policy
Making and Dispatch Times
Every True North Forge ring and piece of memorial jewellery is handmade to order.
Our current making time is shown on each product page and applies before dispatch. Making begins once we have received everything needed to complete your order, including your confirmed ring size and any personal or memorial materials.
If you choose our complimentary ring sizer and ask us to hold your order, the making time begins once you confirm your final size.
More complex pieces, including memorial jewellery, heirloom-material rings and Superconductor rings, may occasionally require additional time. We will contact you if we expect a significant delay.
Express Making
Express Making is available on eligible products for an additional £50.
This prioritises your order within our workshop and means your jewellery will be made within approximately seven days. The seven-day period begins once we have received all confirmed sizing, order details and any personal materials required.
Delivery time is additional.
Express Making and upgraded delivery are separate services. Selecting Royal Mail Tracked 24 does not shorten the workshop making time unless Express Making has also been purchased.
If you need your jewellery by a particular date, please contact us before ordering so we can confirm whether this is achievable.
UK Delivery
We offer free Royal Mail Tracked 48 delivery on UK orders.
Upgraded delivery options, including Royal Mail Tracked 24, may be available at checkout. Delivery estimates begin after your jewellery has been completed and dispatched.
You will receive a dispatch confirmation and tracking information when your order is on its way.
Postal delivery estimates are not guaranteed delivery dates unless a guaranteed service has been expressly agreed.
International Delivery
We ship rings to selected international destinations using tracked delivery services.
International orders typically arrive within approximately 10 to 14 working days after dispatch. This is an estimate, and customs processing or local postal delays may extend the delivery time.
Customers are responsible for any import duties, taxes or customs charges imposed by the destination country unless these have been collected at checkout.
International prices may vary due to local taxes, duties, currency conversion and regional market settings. The price displayed for your selected market will apply at checkout.
Memorial jewellery containing ashes or other personal materials is currently available within the UK only due to differing international regulations.
Delivery Addresses
Please check that your name and delivery address are complete and correct before placing your order.
If you notice a mistake, email hello@truenorthforge.co.uk as soon as possible. We will amend the address where we can, but changes may not be possible once an order has been dispatched.
We cannot redirect a parcel after it has entered the postal network.
Delayed or Missing Parcels
If your order has not arrived within the expected delivery period, please contact us so we can check the tracking and investigate with the delivery provider.
Please be aware that a parcel may not be considered lost by the delivery provider until its specified investigation period has passed.
Where we arrange delivery, your order remains our responsibility until it is delivered to you or to a person you have nominated to receive it.
Damaged Parcels
If your parcel or jewellery arrives damaged, please contact us as soon as possible at hello@truenorthforge.co.uk.
Please retain the jewellery, packaging and postage materials and send us clear photographs of the parcel and damage. These may be required when we investigate the delivery with the postal provider.
Returned Parcels
If a parcel is returned to us because delivery was unsuccessful, we will contact you to arrange redelivery.
Additional postage charges may apply where the address supplied with the order was incorrect or where a parcel was not collected following an attempted delivery. We will confirm this with you before sending the order again.
Contact Us
If you have any questions about delivery or need your order for a specific date, please contact:
True North Forge
Email: hello@truenorthforge.co.uk
Nothing in this policy affects your statutory consumer rights.