🕊️ Ashes Handled with Care: Our Promise to You
When you choose True North Forge to create a memorial piece, you’re placing something incredibly precious in our hands — and we never take that for granted.
Whether it’s ashes from a beloved family member, a cherished friend, or a much-loved pet, we want you to know exactly how we handle every part of the process: with the same care, respect, and dignity we’d want for our own loved ones.
💌 From the Moment Ashes Arrive
As soon as your ashes arrive with us (always tracked via Royal Mail), we carefully log your parcel, confirm your order details, and assign it a secure and labelled space in our dedicated memorials studio.
Only one order is worked on at a time — ensuring there’s never any mix-up, and nothing is rushed.
🔥 A Gentle, Thoughtful Process
We don’t just make jewellery. We craft a tribute — something meaningful, lasting, and entirely yours.
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Ashes are set into your piece by hand, with beautiful options like visible or hidden settings.
- If you’ve chosen engraving, we double-check spellings and positioning before we inscribe.
Everything is done in-house. Nothing is outsourced. Nothing is rushed.
📦 Returning Home
Once your piece is finished, we package it securely and beautifully. You’ll receive a tracking number when it’s on the way back to you — ready to be worn, cherished, or gifted.
Any unused ashes are returned, unless you decide to add a Framed Resin Heart, there we will add all or most of the ashes into it.
💬 You're Not Just a Customer
We’ve walked alongside families grieving the unimaginable. We’ve cried with you. And we’ve felt honoured every time someone chooses us.
This is more than jewellery. It’s a memory. A bond. A story.
📍 Want to Learn More?
If you have any questions at all about how we handle ashes, how to send them, or what your options are — we’re always happy to help. Just contact us here.
💗 Thank You for Trusting Us
We’ll never treat your order like just another job. Every single piece is created with love, care, and intention — because that’s what your memories deserve.
🕊️ Handmade in Scotland, Handled with Heart.